Privacy & Communications

Information we collect

We may collect your name, phone number, email address, service address, project details, appointment preferences, messages, photos or documents you submit, and records of your interactions with us. We may also collect basic website and device information such as IP address, browser type, pages visited, referring source, and cookie or analytics data.

Please do not submit sensitive personal information through website forms, text messages, email, or our website assistant.

How we use information

We use information to answer questions, provide estimates, schedule and confirm appointments, communicate about projects, provide customer support, maintain business records, improve our website and services, prevent misuse, and meet legal obligations. We may also send promotions when permitted by law and consistent with your preferences.

AI-assisted tools

Our website assistant and some internal workflows may use artificial intelligence to help answer common questions, organize information, summarize conversations, or help route your request. AI-generated responses may be incomplete or inaccurate and do not constitute a final quote, contract, warranty, engineering opinion, or professional advice.

Important project decisions, pricing, scope, and commitments are confirmed by a Legacy Ridge Exteriors team member. Information you enter into an AI-assisted experience may be processed by service providers that support the tool, subject to contractual privacy and security requirements.

SMS text messages and phone calls

If you provide a mobile number and agree to receive text messages, Legacy Ridge Exteriors may send conversational, appointment, project, customer-care, and promotional messages. Messages may be sent using automated technology. Message frequency varies. Message and data rates may apply.

Your consent to receive marketing text messages or automated calls is not a condition of purchasing goods or services. Reply STOP to opt out of text messages or HELP for assistance. You may also call us at (801) 332-9620. Carriers are not liable for delayed or undelivered messages. Opt-out requests may take a short time to process, and we may send one confirmation message.

Email communications

We may email you about estimates, appointments, projects, service updates, and customer support. If you subscribe or otherwise consent, we may also send promotional email. You can unsubscribe from marketing email using the link in the message or by contacting us. We may still send non-promotional messages needed to respond to you or manage an active project.

Sharing, retention, and security

We may share information with service providers that help us operate our website, communications, scheduling, analytics, customer service, and business systems; with contractors or partners involved in fulfilling your request; or when required to protect rights, safety, and comply with law. We do not sell personal information or share text-message opt-in data and consent with third parties for their own marketing.

We retain information for as long as reasonably necessary for the purposes described here, including business, warranty, legal, and recordkeeping needs. We use reasonable administrative and technical safeguards, but no website, email, text, or storage system can be guaranteed completely secure.

Your choices

You may ask to access, correct, or delete personal information we maintain about you, subject to applicable exceptions. You can also withdraw marketing consent at any time. We may need to verify your identity before completing a request.

You can control cookies through your browser settings. Disabling some cookies may affect website features.

Children and policy updates

Our services are intended for adults and are not directed to children under 13. We may update this policy from time to time. The effective date above shows when it was last revised, and material changes will be posted on this page.